We want to help you to be the healthiest you can be. Will you work with us to achieve that?
Horfield Health Centre
We serve about 16,500 patients from Lockleaze, Horfield and parts of Ashley Down, Henleaze, Filton and Northville.
When you call, you will speak to one of our fabulous Patient Co-ordinators. They will need to know a little about the problem you are calling us about. Please give them as much information as you can. It will remain confidential.
We have a range of different clinical staff, and the Patient Co-ordinators will try to get you to see the most appropriate. That's why they need the information about your condition. It might be a GP. But it might be a Practice Nurse, a Health Care Assistant, an Urgent Care Clinician or a Clinical Pharmacist. Help us to help you.
We know our phone lines are often very busy. When possible, why don't you book an appointment online? Just visit our appointments area, it might save you some waiting time.
We also have an active Patient Participation Group. They help us to offer patients the right services. If you are interested in joining, just let us know.
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
Meet our Team
We have 9 GP Partners, 8 Salaried GPs and a team of Practice Nurses and Healthcare Assistants
The Patient Co-ordinators look after patients, their appointments, prescriptions and all the stuff that flies around, whilst our Admin Team look after the massive amount of administration involved in running a busy, practice.
See Our Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.
Green Impact For Health Award
Horfield Health Centre achieved a Silver Award in 2021 and are going for Gold this year
Horfield Health Centre acknowledges the current Climate and Ecological Emergency, recognising climate change as one of the biggest threats to public health. We are continually working hard to try to improve our sustainability.
Green Impact for Health is delivered by ‘Students Organising for Sustainability UK’ and volunteers led by Terry Kemple – one of our retired GPs. The programme is designed to provide practical advice and tips to general practices across the UK, that want to improve their sustainability and make better decisions in this Climate and Ecological Emergency. The NHS is responsible for 4-5% of the UK’s carbon footprint and we want to reduce our harmful impact on Planetary Health.
Examples of changes we have already made:
- Improving recycling and disposal of waste
- Reducing energy use for heating and lighting and electrical appliances
- Switching patients to more environmentally friendly inhalers
- Installing solar panels for sustainable energy
- Reducing water use
- Encouraging staff to walk or cycle to work
- Sourcing sustainable food and drinks for the practice
- Enhancing our green spaces and encouraging nature-based wellbeing activities
- Encouraging staff, patients and local residents to lead greener, healthier lives
We continue to strive to improve. For more information please click here
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was: GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.SEE THE FULL REPORT
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