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About Us
We want to help you to be the healthiest you can be. Will you work with us to achieve that?
Horfield Health Centre
We serve about 18,100 patients from Lockleaze, Horfield and parts of Ashley Down, Henleaze, Filton and Northville.
When you call, you will speak to one of our fabulous Patient Co-ordinators. They will need to know a little about the problem you are calling us about. Please give them as much information as you can. It will remain confidential, and they are specially trained to sue that information to get you to see the right person..
We have a range of different clinical staff, and the Patient Co-ordinators will try to get you to see the most appropriate. That's why they need the information about your condition. It might be a GP. But it might be a Practice Nurse, a Health Care Assistant, or a Clinical Pharmacist.
If you need to see a GP, they will always try to get you to see your own GP – we call that “continuity of care” and it’s something we’re passionate about here. There is extensive evidence that seeing the same clinician regularly over a period of time gives much better health outcomes – as well as giving you a better patient experience, providing more satisfaction for the GP and reducing the costs to the NHS. Everyone benefits.
Help us to help you.
Online Services
We know our phone lines are often very busy. When possible, why don't you book an appointment online? Just visit our appointments area, it might save you some waiting time.
We also have an active Patient Participation Group. They help us to offer patients the right services. If you are interested in joining, just let us know.
Most of all, we are here to help. If you think we could do something better, please let us know. And if you think we are already doing something well, please tell us. It's always nice to hear.
Accessibility Needs
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
Meet our Team
We have 8 GP Partners, 9 Salaried GPs and a team of Practice Nurses and Healthcare Assistants.
We also have a range of other clinical colleagues (such as pharmacists, physios and social prescribers) who may be the best people for your particular issue.
The Patient Co-ordinators look after patients, their appointments, prescriptions and all the stuff that flies around, whilst our Admin Team look after the massive amount of administration involved in running a busy practice.
All of our staff try to do the best job they can, so if they don’t quite do something the way you would like, please be kind to them if you need to point that out.
See Our Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
You can see what other patients have said about us here
Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.
Green Impact For Health Award
Horfield Health Centre achieved a Gold Award in 2023
Horfield Health Centre acknowledges the current Climate and Ecological Emergency, recognising climate change as one of the biggest threats to public health. We are continually working hard to try to improve our sustainability.
Green Impact for Health is delivered by ‘Students Organising for Sustainability UK’ and volunteers led by Terry Kemple – one of our retired GPs. The programme is designed to provide practical advice and tips to general practices across the UK, that want to improve their sustainability and make better decisions in this Climate and Ecological Emergency. The NHS is responsible for 4-5% of the UK’s carbon footprint and we want to reduce our harmful impact on Planetary Health.
Examples of changes we have already made:
- Improving recycling and disposal of waste
- Reducing energy use for heating and lighting and electrical appliances
- Switching patients to more environmentally friendly inhalers
- Installing solar panels for sustainable energy
- Reducing water use
- Encouraging staff to walk or cycle to work
- Sourcing sustainable food and drinks for the practice
- Enhancing our green spaces and encouraging nature-based wellbeing activities
- Encouraging staff, patients and local residents to lead greener, healthier lives
We continue to strive to improve. Visit Greener Practice for more information
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was: GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
SEE THE FULL REPORT