News

Reception - Please be kind!

25/05/2021

We have had so many lovely and supportive comments and gestures from our patients over the last year, for which we are so grateful.

Unfortunately in the last 8 weeks, we and other practices nationally have seen an increase in abuse towards our reception teams.

Whilst we understand life is challenging and frustrating currently, abuse is not the answer.

This nationally produced video highlights some of the shocking experiences teams around the country have been exposed to and we ask you all to think about how you speak to anyone, whether they work in a GP practice, pharmacy, shop, pub or restaurant.

In a world where you can be anything, be kind.

https://youtu.be/3ru4QhVZ2a8

Please find below a poem performed by an actress who worked as a GP Receptionist during lockdown:

https://www.poetryforgood.org.uk/spoken-word/the-front-desk