Appointments

Book an appointment

  • Online
    Book online with patient access
    Using the patient access app, you can book an appointment online any time.
    If you’re registered, you will have a user ID and password. You will need those to use the app.
    If you’re not registered, please click here to see how you can sign up
    Patient access also allows you to order prescriptions and view your notes online
  • Visit us
    Come into the Health Centre where our friendly reception staff will help you.
  • Telephone
    Call 0117 969 5391 and follow the instructions to select the correct option on your telephone keypad.
    We have an automated booking line that is also available outside surgery hours.
  • Self Care Advice
    Often you can sort your own health issues without needing to see us
    NHS Choices and Patient.co.uk are 2 excellent websites you can use free of charge
    They have powerful search functions so you can find what you need quickly

Please note  -  ony attend the surgery if you have a pre-booked appointment.

Appointments cannot be booked or cancelled via e-mail

We serve about 16,500 patients from Lockleaze, Horfield and parts of Ashley Down, Henleaze, Filton and Northville.

When you call you will speak to one of our fabulous Patient Co-ordinators. They will need to know a little about the problem you are calling us about. Please give them as much information as you can. It will remain confidential.

We have a range of different clinical staff and the Patient Co-ordinators will try to get you to see the most appropriate. That's why they need the infromation about your condition. It might be a GP; but it might be a Practice Nurse, a Health Care Assistant, Clinical Pharmacist or a First Contact Physiotherapist. Help us to help you get the help you need.

We know our phone lines are often very busy. We are keen to ensure they are avilable for those who require our help urgently or have no other means to access our services. For routine queries or appointment requests, why don't you complete and e-Consult? Once completed, you will get a response from a clinician, through a telephone consultation, email or text advice; or you will be redirected tgo other associated services who will be able to advise such as local pharmacists. It might save you some waiting time and you won't wait any longer as all e-Consults are triaged in the same timescale as telephone requests for appointments (and sometimes more quickly). Please note that due to Covid-19 restrictions, online appointment booking is currently only available for smear tests (just use your online services App). All other problems require clinical triage by phone before the clinician arranges an appointment face to face (if needed).

We also have an active Patient Reference Group. They help us to offer patients the right services. If you are interested in joining, just let us know.

Most of all we are here to help. If you think we could do something better, please do let us know; and if you think we are already doing something well, please tell us - it's always nice to hear!

If you need some GP advice or a callback, feel free to use our new online e-Consult service guaranteeing you a response by the end of the next working day! Find out more by clicking here.

Other Online Providers:

   

 

Cancelling an Appointment

Demand for our appointments is very high.

If you can’t make an appointment, someone else might be able to.

Please tell us if you can’t make the appointment you have booked. Please tell us as soon as possible.

You can cancel your appointment online using Patient Access

You can also cancel by calling us and using the automated system