Appointments

Book an appointment

  • Online
    Book online with patient access
    Using the patient access app, you can book an appointment online any time.
    If you’re registered, you will have a user ID and password. You will need those to use the app.
    If you’re not registered, please click here to see how you can sign up
    Patient access also allows you to order prescriptions and view your notes online
  • Visit us
    Come into the Health Centre where our friendly reception staff will help you.
  • Telephone
    Call 0117 969 5391 and follow the instructions to select the correct option on your telephone keypad.
    We have an automated booking line that is also available outside surgery hours.
  • Self Care Advice
    Often you can sort your own health issues without needing to see us
    NHS Choices and Patient.co.uk are 2 excellent websites you can use free of charge
    They have powerful search functions so you can find what you need quickly

Please note  -  appointments cannot be booked or cancelled via e-mail

Navigation

We want to direct you quickly and accurately.  We want to give you the right appointment.

To help us do that, we will need to know some details about why you’re calling.

Confidentiality applies to ALL staff at the Practice, so anything you tell us is kept safe.

We have lots of different types of medical staff.  They can help you face to face; on the phone; or by e-mail. We want to get you to the right one as quickly as possible.

To give you the best service, let us help you see the most appropriate person.

What types of appointment do we offer?

Routine appointments- We have appointments that can be booked between 3 days and 4 weeks in advance. We always try to offer patients an appointment with the clinician of their choice, but that is not always possible. In some cases, an appointment with a practice nurse will; be more appropriate. Practice nurses are qualified to deal with many problems and can often see you much sooner than a GP.

Urgent appointments– Patients can request a same-day appointment either over the phone or by visiting the practice. The clinician you see will depend on your symptoms. There is a high demand for these appointments and sometimes the Patient Coordinators will arrange for a GP to call you back to complete a clinical assessment before offering you a face to face, same day appointment.

 

Cancelling an Appointment

Demand for our appointments is very high.

If you can’t make an appointment, someone else might be able to.

Please tell us if you can’t make the appointment you booked. Please tell us as soon as possible.

You can cancel your appointment online using Patient Access

You can also cancel by calling us and using the automated system